Azusa, Baldwin Park, Irwindale and
West Covina in Southern California
If someone knocks on your door claiming to be a VCWD employee or a contractor working with th District, don't be afraid to ask for their identification.
Contact the District office at (626)338-7301 if you are ever in doubt about any person who shows up to your home claiming to work for VCWD. If you are unsure that the person at your home is a legitimage VCWD employee, you may ask the person to leave and VCWD staff can assist you with a rescheduled visit.
VCWD Uniforms, ID Badges and Vehicles
Most VCWD field crew members wear a VCWD uniform with the VCWD logo above the left-hand shirt pocket with the employeee's name on the right side.
In addition to uniforms, all VCWD employees carry photo identification badges and are required to show them on request. The badges should display the employee's names, title, photo, and the VCWD logo. VCWD staff can also provide business cards.
Many, but not all VCWD employees drive a VCWD vehicle when reporting to a customer's home for a service call or appointment. All VCWD vehicles have the VCWD logo prominently displayed in one or more locations.
VCWD WILL NEVER ATTEMPT TO SELL YOU ANYTHING
VCWD staff and contractors will not show up at a customers residence without some kind of appointment. Expections include emergencies, service shut-off or reconnections and water meter repairs.
VCWD employees and its contractors will never show up unannounced at your front door attmpting to sell you any type of product or service. If a person does this and states they are workding for or with the DIstrict, they are being dishonest and should be immediately reported to VCWD and the local law enforcement officials.
For more information, please call (626)338-7301.